How Crucial is Good Customer Service to Your Bottom Line?

As I am both a service provider and a consumer, I’m quite comfortable saying I believe good customer service is essential to maintaining or growing your business. Excellent customer service is what begins to separate one from the crowd. So, it stands to reason that, regardless of how great your service or product is, poor … Continue reading

Virtual Workforce Tip #4: Virtual Worker Personalities

Not all personalities are suited to working from remote locations as a virtual worker… After 10 years of working virtually as well as hiring virtual workers under contract, I’ve learned a few lessons about the importance of having the ‘right’ personality to be a virtual worker. There are people who may have decades of experience … Continue reading

Virtual Workforce Tip #3 – Managing Virtual Workers

A different style of management is required in order for a virtual workforce to be effective and successful. Managing Virtual Workers An Ernst & Young partner who has been managing teams virtually for more than a decade explains how to get the best out of remote workers BusinessWeek – http://bit.ly/cavFlz

Virtual Workforce Tip #2 – Get Time Zones Working For You

Virtual Workers in different time zones can help increase productivity by working when you’re not.