We’ve Moved…Come On Over to our New Home

Message to subscribers: Thank you so much for your support of this Blog. The Blog, its content, comments and posts have all moved to http://www.westcoastway.com along with a new subscription service. This new location encompasses the Virtual Workforce Blog as well as the web site content from our consulting services and virtual workforce services sites. The inspiration … Continue reading

Environmental Benefits of a Virtual Workforce ~ Part II – 2010 Virtual Workforce Series

In Part I of my 2010 Virtual Workforce Series, I discussed how Virtual Workforces Provide Solutions to Typical Telework Challenges. This post continues that series with information about environmental benefits of a virtual workforce. With the global celebration of Earth Day just yesterday, timing for this post seems appropriate. One of the most topical and … Continue reading

How Crucial is Good Customer Service to Your Bottom Line?

As I am both a service provider and a consumer, I’m quite comfortable saying I believe good customer service is essential to maintaining or growing your business. Excellent customer service is what begins to separate one from the crowd. So, it stands to reason that, regardless of how great your service or product is, poor … Continue reading

Virtual Workforce Tip #4: Virtual Worker Personalities

Not all personalities are suited to working from remote locations as a virtual worker… After 10 years of working virtually as well as hiring virtual workers under contract, I’ve learned a few lessons about the importance of having the ‘right’ personality to be a virtual worker. There are people who may have decades of experience … Continue reading

Virtual Workers take Telework to the Next Level

Teleworking and virtual working is not necessarily the same thing. Generally, a teleworker is still an employee of a company working from a remote location—usually a home office. As an employee, the company remains responsible for all current staff-related costs as well as additional costs to support the remote working location. As most already know, … Continue reading

Tough times lead many into virtual work world

By: Todd A. Ritter via New Jersey Business News Michael Hanik used to have 12 employees, a warehouse and trucks to run his medical devices catalog company. But four years ago, he turned to the internet to look for ways to reduce overhead costs for his Rockville, Md.-based Total Medical Systems. He now has just … Continue reading

What’s Your Business Story? ~ Word of Mouth Marketing

Traditional, and costly, advertising methods still don’t hold a candle to the effectiveness of ‘word of mouth’ referrals. Even with the Yellow Pages, Google and TV commercials to help consumers make decisions about who to call to roof our house, fix our car, file our taxes or provide business services; word of mouth remains a … Continue reading

The Game Has Changed – The Virtual Workforce Paradigm

“The game has changed.” Never has a statement about the traditional model for business services been truer. Today’s virtual workforce is no longer limited to virtual assistants working from home offices, providing general administrative or web-related services. Virtual workers are able to provide business support services at all levels from administration to mid and upper … Continue reading

Globe & Mail says “Jobless rate to stay high: Fed”

Think the time is here to change how we work and hire workers? What better time than now to rethink how ‘it’s always been done’ and embrace the concept of  a virtual workforce. While North America continues to deal with the fallout from the recession, it’s apparent to me that technology and innovation hold much … Continue reading

Virtual Workforce Tip #3 – Managing Virtual Workers

A different style of management is required in order for a virtual workforce to be effective and successful. Managing Virtual Workers An Ernst & Young partner who has been managing teams virtually for more than a decade explains how to get the best out of remote workers BusinessWeek – http://bit.ly/cavFlz